Our appointments system aims to offer a consultation with a GP within 48 hours or a nurse within 24 hours.

• All consultations are by appointment only and may be booked up to 42 days in advance.
• Telephone consultation with a doctor can also be booked.
• Requests for 'On the day' appointments will be triaged by a GP who will call you back to discuss your medical needs.
• You may be offered an appointment with a practice nurse.
• An appointment is for one person only.
• Where an appointment is for a specialised procedure please contact our Reception Team to book.
• Patients with more than one issue to discuss should book a double appointment to ensure that appropriate consultation can take place. Otherwise, patients may be asked to book another appointment at a later date.
• Urgent cases will be seen on the day but we may not be able to offer a choice of doctor or time.
• Home visits will only be undertaken if there is a medical reason that prevents you from attending the surgery.
• Online Booking—available through the website with a log on and password obtained from our reception staff.
• Please let the surgery know as soon as possible if you cannot keep your appointment. This will allow us to offer the appointment to another patient.

Please note a GP surgery receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as fast as possible.

In order to do this, they need to ask you questions about why you need to see a Doctor, often they might be able to get you a nurse appointment faster.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

As part of the Government’s plans to improve healthcare we are now open three mornings per week *from 7am (see above for start times and days), mainly to see patients who are unable to attend during the day for their appointment. Please note no reception staff are on duty at these times, and you will therefore not be able to contact the Practice by phone. If you are late for an early morning appointment you will not be seen. If you need to cancel you appointment within 24 hours please either phone, text facility, or use the website form. When you arrive for your appointment please wait in the waiting room and one of the doctor’s will call you.

This service will be for routine medical conditions and is not an emergency service. The service is limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation.

Patients will therefore not be able to have blood tests, smear tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, or dressings or ear syringing, but will have to return for a day-time appointment if these services are required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.

If you become unwell after 6:00pm please call NHS 24 as usual – 111

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.